Account manager

About Us ✍️ 🎨 📈 🎥 📣

Codeword is an agency of creative problem solvers who believe marketing doesn’t have to suck. 

We are a fast-growing, fast-moving team of writers, editors, designers, strategists, videographers, PR mavens, and even a few traditional marketers. We have an incredible roster of big and small tech clients for whom we manage editorial and social channels, develop smart marketing strategies, drive news coverage, and create big ideas.

Codeword is a remote-first agency, though we have physical offices in NYC, SF, and SLC that we won’t make you visit. 

About You 😀

  • 2+ years of creative services agency or related experience 
  • You’re a natural leader!
  • You’re a fantastic collaborator, skilled at developing trusted relationships across clients and internal teams
  • You’re an expert project manager, excelling at managing expectations through change and ensuring that your team delivers exceptional work
  • You’re a very strong communicator and excel in fostering clear communication channels

Codeword Benefits 💎

  • Flexible work hours
  • Minimum 20 days paid vacation annually
  • 401k + financial wellness support
  • Health Insurance (medical, dental, life, pet, mental health services) 
  • Home office allowance
  • Bi-annual Wellness Credits
  • Monthly Technology Credit (to offset internet / phone costs)
  • Every role is bonus eligible  
  • Comprehensive Parental Leave Policy

About This Role 📝

The Account Manager will report to Account Director Eloisa Sisson (you’ll love her!) and be under the team leadership of Business Director Katy Donkin (who’s amazing). You’ll work alongside an incredible team of account managers, who have been known to inspire tears from the beauty of their color coordinated spreadsheets and love transforming difficulties into opportunities! 

The Account Manager will be responsible for the day-to-day management of projects ranging from publishing editorial brand content (website content management, articles/blog posts, infographics) to social initiatives (asset creation, event activations, channel management oversight). With experience and training, this position grows into guiding strategy and creative development as well as serving as primary business counsel to our clients and business development for the agency. 

The ideal candidate is a go-getter with fantastic attention to detail, and an even better attitude! We’re looking for someone who thrives working independently (we’re a remote-first company) as well as closely within a team environment (we love to collaborate).

What You’ll Be Doing 🧩

  • Develop and manage project plans (activities, resources, approaches/processes, timelines, etc.)
  • Lead communications that build trust and credibility internally and externally, including leading meetings, documenting next steps, supporting accountability with follow-ups, sharing work, guiding offline reviews, clarifying feedback, etc.
  • Review creative content with editorial and design teams
  • Guide all work through the approval process with clients
  • Support strategic initiatives to drive audience engagement
  • Create proposals & budget estimates for new project requests
  • Manage billing and budget tracking for clients
  • Prepare quarterly business reviews


Your Compensation ​💰​

People –  that's you! – are the heart of our business, and we believe a culture of pay transparency benefits both Codeword and our team members’ careers. 

For this role, we’re looking to pay $60K-76K, depending on experience.


A few more things you should know about Codeword ⭐

  • The Codeword dream: Make good money doing work you care about with people you like. 
  • We love our clients (they write the checks!), which means maintaining a high bar for the creativity, smarts, responsiveness, and communication skills we offer them. 
  • We’re around 100 people, big enough to handle large-scale marketing programs, small enough that you’ll have an impact on our culture. 
  • We’re a friendly team, we look after each other, and we grow our careers together. 
  • We respect everyone’s personal life. After-hours emails are strongly frowned upon, night and weekend work is very rare, and employees are encouraged to pursue their side-hustles. 
  • We’re all grownups here, and we trust each other to get the work done, whether at home or in an office or a time zone on the other side of the world. 
  • We believe in defaulting to openness. Our calendars, our salary tiers, and our doors are open for all to see. (Except for secret client stuff, which we guard with our lives.) 
  • We’re a proud member of the global WE Communications family. 


Equal Opportunity: Codeword provides equal employment opportunity and doesn’t discriminate against employees or applicants because of age, race, color, religion, gender, national origin, veteran status, disability, sexual orientation, gender identity or expression, marital status, or other legally protected class status.

Diversity and Inclusion: Codeword works hard to foster a diverse team and an inclusive workplace where everyone thrives. 

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We aren’t a traditional agency, so we like to hire people who don’t necessarily fit the agency mold or check all the “right” boxes. If you’re on the fence about applying, please do! 

To apply for this job, email us at